Privacy Policy

Effective Date: November 1, 2023

The goal of this privacy policy is to explain how we at Engineerhardwoodflooring.com collect information from users on our website and mobile applications, as well as through third-party social media platforms. It also describes how this information may be used or shared, and outlines the choices you have regarding our use and disclosure of your information.

Here are a few general principles to keep in mind as you read through this Privacy Policy:

  • The advertisements you see on our Sites and elsewhere may be tailored to your interests and preferences, based on the personal information and usage data we collect through our Sites. You can opt out of this by following the instructions on the Digital Advertising Alliance of Canada Opt-Out PageYour Online Choices from the European Interactive Digital Advertising AllianceNAI Opt-Out PageAd Choices Opt-Out Page, and LiveRamp Opt-Out from Sharing First Party Personal Information. (You may need to opt-out using each of your web browsers and devices separately.)
  • If you visit our website or provide us with any personal information, you are agreeing that we can collect, use, and share your information as described in this Privacy Policy. If you do not agree to these conditions, please do not visit the website or provide us with any personal information.
  • “Personal information” is defined as any information that could be used to identify an individual or allow someone to contact them. This also includes any information that is attributed to such information.
  • We may from time to time update this Privacy Policy by posting the updated Privacy Policy here, with a new effective date.

Information we collect

We collect different categories of personal information about you from different sources, including information you provide us directly, usage information about your visits to our Sites and information provided by third parties. This allows us to build a more complete picture of who you are and what your interests are.

Account Information: In order to create an account with us, we will need to collect some basic information from you such as your username, email address and/or telephone number, and password. For some Sites you may be required to provide additional information such as your date of birth, gender, age or other personal information. You also have the option of adding additional information to your account or public user profile, such as a profile picture or information about your hobbies, interests, activities or property (such as the type of vehicle you own). Your username is public, and other account information may be public depending on how you have configured your account profile.

Transactional information: We collect your name, contact information and payment card information when you purchase a product or service through our Site. Payments are processed by third-party payment processors (e.g., Stripe and Braintree). For more information about how payment information is processed and stored, please refer to the applicable processor’s terms and privacy policy.

Third Party Networks: If you choose to create an account on our site through a third-party network (which includes social media accounts), we will be given access to some of your personal information from that network. This could include your username, email address, gender, public profile information, and any other information you’ve agreed to share with us – either explicitly or through your privacy settings.

  • Content you submit: Our site offers public forums and communication platforms that allow you to communicate with other users. You may post information, content, images, photos or videos, as well as your opinions on surveys or submit reviews or ratings (collectively known as “Your Content”). Your Content will be associated with your public user profile. Please remember that Your Content and public user profile is open to the public and unencrypted, which means that anyone can read or use it- including advertisers. We are not responsible for the information you choose to submit in these public areas.
  • Other information: We collect personal information from you when you choose to provide it to us, for example, when you fill out a form, participate in a survey, poll, contest or promotion, apply for a job, request customer support or otherwise communicate with us. We only collect the information that you provide to us voluntarily – we will never require you to provide more information than is necessary. You may withdraw your consent for us to collected personal information from you at any time by contacting us directly.

Information We Collect Automatically
When you use or access our Sites, we may also automatically collect information about you. This includes:

  • Geographic Location: If the Site you are using is location-enabled and your device transmits location data and/or your IP address, we collect geographical location information. This enables us to provide location-specific information to you, so you always know what’s going on around you.
  • Usage Data: We collect log information whenever you use our Sites. This data may include your IP address, the type of browser you use, your device information, the operating system you’re running, referral URLs, and pages visited. We also collect information about the links you click, the requested URL, and your hardware settings. See Cookies, tracking technologies and interest-based advertising below.
  • Information collected from cookies and similar technologies: Cookies and other tracking technologies are used by us, our service providers and third-party advertising partners to collect information about users of the Sites automatically. See Cookies, tracking technologies and interest-based advertising below.

2. How we use the information we collect

The information we collect from you is used to help us operate, manage and maintain our business. This includes providing our products and services and achieving our business objectives. We may use your information to:

  • to administer, manage, and maintain our Site and provide our services, such as to create and administer accounts and facilitate the use and enjoyment of forums and communication platforms;
  • to enable geographic-specific features, such as geographic-specific information; Some features on our website are only available to users in specific geographic locations. In order to provide these features, we need to collect and use your geographic information.
  • to fulfill your transactions, including to process payments;
  • to send you administrative messages, updates, legal notices, technical notices or security alerts;
  • to customize your user experience of Engineerhardwoodflooring.com and our ad partners and provide you with content of interest, including by tailoring the advertisements that are displayed to you to make them more useful to you;
  • to analyze and understand trends and user behavior and to improve our Sites, products and services;
  • to provide technical and other support;
  • to ensure compliance with our Terms of Use and other policies, block suspected spammers, address abuse, and detect and prevent fraud;
  • to provide you with promotional offers and other advertising about;
  • to facilitate your participation in a contest or similar promotion, or a survey or poll;
  • to meet contractual obligations;

3. Cookies, tracking technologies and interest-based advertising

We, our service providers, and third-party advertising partners use technologies that automatically collect information about visitors to our sites and their visits. This information includes, but is not limited to, the browser type used, the length of time spent on the site, and the pages visited.

We collect data whenever you interact with our website in order to improve your experience. This information includes the website you visited before ours, what type of browser and operating system you’re using, your IP address, your mobile device ID, the pages of our website you visit and how long you spend on each page, and finally where you go after leaving our site.

We use the information collected to determine how many people visit our website and which areas they frequent most often. This data helps us see how long visitors stay on our website, whether they use the hyperlinks we provide, or if they respond to any advertising. We may share this information with the partners who referred you to our website as well as our advertising partners. They can use this information to optimize the traffic they send to us and deliver targeted ads to you when you visit other websites.

We, our service providers and third-party advertising partners collect information about your browsing behavior on our Site using cookies and other tracking technologies (including browser cookies, pixels and Adobe Flash). We use these technologies to remember your preferences and help improve your experience navigating our Site.

We, as well as our service providers and third-party advertising partners, use these technologies to track your activities not only on our site but other websites too. This includes the websites and web pages you visited, the ads or content you clicked on, any items you may have purchased and the search terms you used. All of this data is used in order to deliver tailored advertising that is more relevant to you and your interests.

We may also share a unique identifier linked to you (such as a hashed or encrypted version of your email address or telephone number) with advertising partners so that you may be served with tailored advertising on our websites or other third party websites.

However, you may opt out of network advertising programs that track your activities across multiple websites to deliver personalized advertising content to you by visiting Digital Advertising Alliance of Canada Opt-Out PageYour Online Choices from the European Interactive Digital Advertising AllianceNAI Opt-Out Page and the Ad Choices Opt-Out Page.

If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject any cookies.

You may also set your e-mail options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our e-mail and performed certain functions with it. See Your Choices below for information about your choices about how we use and share your information.

At our company, we use Google Analytics in order to gain insight into how our website’s visitors use the site. Additionally, we utilize Google Analytics Display Advertising for online advertising, content development, and selling ad space. If you would like your usage data to be excluded from our reports, you can opt out at any time. Lastly, you have the ability to customize the Google Display Network ads that you see.

Please visit Google’s Ad Settings and Google Analytics Opt-out Browser Add-on. Please visit How Google uses data when you use our partners’ sites or apps for a description of how Google uses information sent by our browser and for ways you can control the information sent to Google.

Most web browsers give you the option to send a “do not track” signal to the websites you visit, which tells the site that you don’t want to be tracked. There isn’t a standard for how websites should respond to this signal yet, so we don’t do anything in response to it.

Our third party partners, such as web analytics companies and third party ad networks, collect information about your online activities over time and across the Sites and other online properties. Even if you have your web browser settings set to “do not track”, these third parties may still collect your information. We do not obligate these parties to honor “do not track” settings.

4. How we share your information

We may share information we collect about you in the following circumstances.

Advertising partners
We share information with our third-party advertising partners as described in the Cookies, tracking technologies and interest-based advertising section above.

Service Providers
We use service providers (including affiliates acting on our behalf) to help us provide services or to provide them directly to you. For example, our service providers may host our website, analyze data we collect from it, provide customer service on our behalf, administer our promotions, facilitate and process transactions and payments, provide marketing or promotional assistance, distribute emails and other communications, post our advertisements (including online through targeted advertising campaigns), and collect your feedback on our website and advertisements.

We only share your personal information with our service providers for the purpose of them being able to provide services to you and to us. They are not allowed to use your personal information for any other purposes. Some of our service providers are located outside of Canada, like in the United States for example.While your personal information is located outside of Canada, it will be subject to legal requirements applicable to our service providers, for example, lawful requirements to disclose personal information to national security agencies or government authorities in certain circumstances. For EU residents, see Users from the European Union section below.

Aggregate or de-identified information
We may use your personal information to create aggregate statistics and de-identified data. We may use, share and sell this information for any purpose.

With your consent
We understand that your personal information is just that – personal. We want to assure you that we will never share your information with anyone without your consent. For example, if you sign up to receive information, newsletters, or marketing offers from a third party, or for business offers or service quotes, we will only share your information for that purpose if you have given us explicit permission to do so. Once your personal information has been shared with a third party, it will be subject to their privacy policy.

Business Transactions
We may disclose your personal information to third parties in connection with the proposed or actual financing, securitization, insuring, merger, sale, assignment or other disposal of all or part of Engineerhardwoodflooring.com or our business or assets. These third parties may use the information for the purposes of evaluating and/or completing the proposed transaction and thereafter as a successor of our interests.

Other
We may disclose your personal information in other circumstances where permitted or required by law or other legal process. For example, we may disclose your personal information: (a) to collect a debt owed to us; (b) as necessary to comply with a subpoena, warrant, court order or other legal process; (c) if disclosure is requested by an investigatory body, law enforcement official or governmental authority which has lawful authority to request the disclosure of the information in respect of an investigation or other legal process; or (d) if we have reasonable grounds to believe that the information relates to a breach of an agreement or contravention of a law, or to protect the personal safety of our users or defend our rights or property.

5. How we store and protect personal information

Your security is important to us. While we have put into place means to protect the information you share with us, no website is 100% secure from hackers and other malicious actors. We urge you to take extra steps to keep your personal information safe, such as using a strong password and keeping it to yourself. Also, be sure to log out of your user account and close the web browser when you’re finished using a site on any device, especially if it’s one that’s shared or not fully secure.

We know how important it is to keep your personal information safe, so we make sure to store it on secure servers (or those of our service providers). Any accounts you create on our Sites are password protected for extra security. If you create an account with us, you’re solely responsible for maintaining the confidentiality of your account and password. You’re also responsible for any activity that happens using your account credentials – even if you didn’t authorize it.

We value the safety and security of your account with us, so please notify us immediately if you suspect any unauthorized use of your password or account. In some areas of our Sites, we use SSL-encryption as an extra layer of protection for data transmissions. Our policy is to restrict access to sensitive personal information to only those employees, representatives and service providers who require access for their job or service responsibilities. By keeping this information confidential, we can help ensure the integrity and safety of your account with us.

Please know that if you get in touch with us through email, text message or web forms, your information might not be secure during transit. A third party could view what you’re sending or we could disclose the information you send to us in accordance with this Privacy Policy.We will have no liability for disclosure of your information, including due to errors or unauthorized acts of third parties during or after transmission.

6. Links to external content

Our site may link or direct you to other websites, services, or external content provided by third parties. We have no control over these third-party websites or services and are not responsible for the privacy practices of such third party websites or services. We recommend that you read the privacy policy of any third-party website that you visit or service that you use.

7. Children

We do not knowingly request or collect personal information from children through our Sites without prior, verifiable parental consent as required by law. If we become aware that personal information about a child has been collected on our Sites without prior parental consent, we will delete this information from our records or take reasonable steps to de-identify the information, if deleting it is not reasonable.

8. Accessing or correcting your personal information

We encourage you to keep your personal information accurate and up to date. If you have an account with us, you can access and correct certain of the information in your account or public user profile by logging in to your account or profile and making the necessary edits. By keeping your personal information accurate, it helps us keep your account secure and provide you with the best possible experience.

You can ask to see the personal information we hold about you, or to change it if you think it is wrong, by contacting us using the details set out below. We will need to check your identity before we can show you your personal information or make changes. Please also note that there may be some information we can’t show you, for example if it would break the law (like solicitor-client privilege) or if the information includes other people’s personal information and can’t be separated.

9. Users from the European Union

This section of the Privacy Policy applies only if you use the Site from a country that is a Member State of the European Union, and supplements the information in this Privacy Policy.

Engineerhardwoodflooring.com is the data controller for processing of information defined as personal data under the General Data Protection Regulation (“Personal Data“). Engineerhardwoodflooring.com participates in the IAB Europe Transparency & Consent Framework (“TCF“) and complies with its Specifications and Policies. Engineerhardwoodflooring.com uses the Consent Management Platform with the identification number CMP ID 10.

Retention
We will keep your personal information for as long as it is reasonably necessary to fulfill the purposes outlined in this document, taking into account factors such as applicable rules on limitations, legal requirements, and the length of time you use our site and receive our services.

Legal Basis for Data Processing
We process Personal Data for the purposes set out in this Privacy Policy, as described above. Our legal basis to process Personal Data includes processing that is: necessary for the performance of the contract between you and Engineerhardwoodflooring.com (for example, to provide you with the services you request and to process payments); necessary to comply with legal requirements (for example, to comply with applicable accounting rules and to make mandatory disclosures to law enforcement); necessary for our legitimate interests (for example, to manage our relationship with you and to improve the Site and our services); and based on your consent (for example, to communicate with you about our products and services and provide you with marketing information), which may subsequently be withdrawn at any time (by emailing privacy@Engineerhardwoodflooring.com.com) without affecting the lawfulness of processing based on consent before its withdrawal.

In order to provide you with our full range of services and allow you access to all the features on our website, we may need to collect and process your personal data in accordance with this Privacy Policy.

International Transfers of Personal Data
Our personnel and some of the third-parties to whom we disclose Personal Data (as set out above) may be located in countries outside of the European Economic Area (“EEA”), including in countries that may not provide the same level of data protection as your home country.

At Engineerhardwoodflooring.com, we take data protection and privacy seriously. We take appropriate steps to ensure that recipients of your Personal Data are bound to confidentiality obligations, and where required by law, we implement measures such as standard data protection contractual clauses to ensure that any transferred Personal Data remains protected and secure.

You can obtain a copy of our standard data protection contractual clauses by emailing privacy@Engineerhardwoodflooring.com.

Your Rights

You may be entitled, in accordance with applicable law, to object to or request the restriction of processing of your Personal Data, and to request access to, rectification, erasure and portability of your own Personal Data. Requests should be submitted by contacting us by emailing privacy@Engineerhardwoodflooring.com.com.

If you are aware of changes or inaccuracies in your information, you should inform us of such changes so that our records may be updated or corrected. You may lodge a complaint with a supervisory authority, in particular in the EU Member State of your habitual residence, if you consider that our processing of your Personal Data infringes applicable law.

10. California Privacy Rights

This section is provided pursuant to the California Consumer Privacy Act of 2018 (“CCPA”) and other applicable California privacy laws. This section applies solely to California residents who are users of the Sites (“consumers” or “you”). Any terms defined in the CCPA (such as “personal information”) have the same meaning when used in this section. This section supplements the information contained in our Privacy Policy, which applies to information collected through our Sites.

Categories of Personal Information
We have collected the following categories of personal information in the preceding 12 months:

  • Identifiers, such as name, email address, postal address, account name, unique personal identifier, social media handle, online identifier, IP address or other similar identifiers.
  • Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as name, address, phone number, physical characteristics or employment history.
  • Protected classification characteristics under California or federal law, such as age (40 years or older), race, sex, marital status or medical condition.
  • Commercial information, such as records of personal property, products or services purchased, obtained or considered or other purchasing or consuming histories or tendencies.
  • Internet or other electronic network activity, such as browsing history, search history or information on a consumer’s interaction with a website, application or advertisement.
  • Geolocation data.
  • Professional or employment-related information.
  • Inferences drawn from other personal information to create a profile reflecting the consumer’s preferences, behavior or characteristics.

Categories of Sources
We collect personal information from a variety of sources, both directly from you and indirectly from other sources like social media platforms, advertising networks, internet service providers, and data brokers. We may also collect information from our affiliates or other business partners.

Business and Commercial Purposes
We use and disclose the categories of personal information listed above for business or commercial purposes. As further described in our Privacy Policy, these purposes include but are not limited to operating, managing and maintaining our business, providing our products and services, and accomplishing our business purposes and objectives.

For example, we use personal information to provide the services on our Sites, such as to create and administer accounts and facilitate the use and enjoyment of forums and communication platforms; fulfill your transactions; respond to your communications; personalize our services and those of our partners and provide you with content of interest (including contextual or targeted ads); conduct research, analytics and data analysis; maintain our facilities and infrastructure; undertake quality and safety assurance measures; conduct risk and security control and monitoring; detect and prevent fraud; perform accounting, audit and other internal functions, such as internal investigations; comply with law, legal process and internal policies; maintain records; facilitate corporate transactions; exercise our rights; and defend legal claims.

Categories of Third Parties
We have shared the categories of personal information listed above with our service providers, business partners and affiliates who assist us in providing our services or operating our business, over the last 12 months, for business purposes. Examples of these third parties include social media platforms, advertising networks, internet service providers, analytics providers, operating systems and platforms, content providers and other business partners.

“Sales” of Personal Information
The CCPA broadly defines “sale” in a way that may include allowing third parties to receive certain data, such as cookie information, IP address or browsing behavior, to deliver targeted advertising on our Services or other sites and apps.

We have “sold” and, in the future, may “sell” the following categories of your personal information to third-party advertising networks, social media platforms and other business partners so they can show you targeted ads. Advertising, including targeted advertising, helps us cover the costs of providing you with free content and lets us show you content and ads that are more relevant to you.

We do not have actual knowledge that we sell the personal information of minors under 16 years of age.

Access and Data Portability Rights
Subject to certain exceptions under the CCPA, you have the right to request that we disclose the following information to you:

  • the categories of personal information collected about you;
  • the categories of sources from which the personal information is collected;
  • the purposes for collecting or sharing personal information;
  • the categories of third parties with which we share personal information for a business purpose;
  • the categories of personal information we have “sold” and, if applicable, the categories of third parties to which we sold personal information; and
  • the specific pieces of personal information we collected about you.

Deletion Request Rights
You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions provided by the CCPA. Once we receive and confirm your verifiable request, we will delete the requested personal information from our records, unless an exception provided by the CCPA applies.

Exercising Your Access, Data Portability or Deletion Rights
To exercise the access, data portability and deletion rights described above, please submit a verifiable consumer request to us by emailing us at privacy@Engineerhardwoodflooring.com.com.

We cannot provide you with the information you’ve requested or confirm that the personal information you’ve provided us relates to you unless we can verify your identity. You’re allowed to make two requests for access or data portability within a 12-month period. To verify your identity, we’ll need access to the email account associated with your user account. Please describe your request in as much detail as possible so we can understand and respond to it properly.

Opt-Out Rights for Personal Information Sales
Under the CCPA, you have the right to opt out of the future “sale” of your personal information. To do so, submit a request by clicking on the “Do Not Sell My Data” link displayed on the homepage or webpage of the Site visited. Your browser must be set to accept cookies. If you accessed the Site from other devices or browsers, submit a request from each device and browser separately.

If you delete your cookie history on a particular browser or device, the opt-out will no longer be effective and you will have to submit a new request on that browser or device.

If you opt out of the future “sale” of your personal information by clicking on the “Do Not Sell My Data” link, that does not mean you will stop seeing ads, but they may not be as relevant or useful to you.

Requests from Authorized Agents
You may designate an authorized agent to submit a CCPA request on your behalf if the agent is registered with the California Secretary of State to conduct business in California. Please email us at privacy@Engineerhardwoodflooring.com for instructions and details on what proof is required for use of an authorized agent, including a copy of the written legal authorization signed by the consumer that gives the agent permission to act on the consumer’s behalf.

Right of Non-Discrimination
You have the right not to receive discriminatory treatment by us for exercising any of your CCPA rights.

11. Your Choices

You can unsubscribe from our promotional communications at any time by following the unsubscribe instructions included in each email. Please note that it may take us a few days to process your request, and even if you opt out of receiving promotional emails, we may still need to contact you about your account, transactions, and communications with us.

You may be able to control the information we received from your device or from third parties (such as social media networks) by changing your device settings, browser settings or privacy settings.

You can withdraw your consent for us to collect, use, or disclose your personal information at any time by giving us reasonable notice. However, if you withdraw consent for certain things, it might mean that we can’t provide you with all of our products or services.

12. How to contact us

If you have any questions or comments about this Privacy Policy, please contact us at privacy@Engineerhardwoodflooring.com.com, or send mail to:

Engineerhardwoodflooring.com Inc.
4278 Grand Avenue
Maitland, FL 32751, United States